IS Support Specialist (Century City, Los Angeles, CA)

Job Description

Based in Century City, the IS Support Specialist will be responsible for providing technical support to customers along with operational and administrative support for IS functions in the assigned office(s). The assigned person will actively participate in maintaining and improving the timeliness and quality of IS support provided to all customer constituencies within assigned office(s)

This role reports the local IS Supervisor.

Responsibilities include:

Executing the effective and timely delivery of IS services, both hardware and software.

Interacting effectively with all customer constituencies, in person when possible.

Deploying and maintaining the operational availability of all related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and, when directed by IS Operations, servers and network infrastructure.

Performing effectively as a second-level technical resource to resolve customer issues.

Listening attentively to the problems or issues described by customers and logging all pertinent information into the call tracking program, ServiceNow.

Contributing detailed solutions to the ServiceNow Knowledge Base.

Promoting effective utilization of firm-provided software applications to customers.

Keeping equipment inventory up to date at all times in the Asset Management System.

Providing technical support and assistance outside of normal business hours as required.

Demonstrating strong organizational skills and efficiently prioritizing work, with the ability to multi-task as needed.

Maintaining and adhering to firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to the IS function.]

Participating as an active team member on assigned IS projects.

Qualifications

Strong verbal, written, interpersonal and team skills.

Strong customer service skills.

Superior experience with computer hardware, printers, smartphones and audio-visual communications equipment.

Strong problem solver, with an ability to work well under pressure.

Proven experience effectively resolving critical/major incidents, particularly those that have an impact on high level stakeholders (partners, senior and C-level management).

Strong project planning, organizational and execution skills.

Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines.

Ability to remain calm and reasoned under pressure.

Ability to be flexible to meet varied and changing business requirements.

Physically able to move equipment.

Ability to work overtime as necessary.

Experience

Bachelor’s degree in a related field preferred or technical school training with equivalent experience also considered.

Experience providing IS support in a Legal or Professional Services environment.

Minimum 5+ years of relevant experience.

Experience providing support in a Windows 11, MacOS and iOS environments.

Experience providing support on Microsoft Office products, Exchange and SCCM

Primary Location: Century City, Los Angeles, California

Schedule: Full-time

The base salary range for this position is: $95-115k USD +Bonuses

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Lead Analyst, Digital Data Governance & Compliance (Princeton, NJ)

Job Description

As a member of the Information Services department, the Lead Analyst, Digital Data Governance & Compliance will drive and support our firm-wide electronic governance initiatives.  This key role will focus on ensuring integrity, security, accessibility, and compliance of data assets across the organization.  The Lead Analyst will serve as a subject matter expert in data mapping, eDiscovery, Litigation Hold, internal data collections, and regulatory compliance – acting as both a strategic and tactical partner to business units, legal, compliance, and IT teams.

ESSENTIAL FUNCTIONS:

Data Governance

• Work closely with the Senior Manager, Digital Data Governance & Compliance to lead the strategy, implementation and management of comprehensive electronic data governance frameworks, standards, and policies.

• Develop and execute data lifecycle management processes for unstructured and structured digital content.

Litigation Hold & Internal Data Collections

• Develop and execute Litigation Hold process, ensuring data relevant to ongoing or anticipated litigation is properly identified, preserved, and tracked throughout Litigation Hold lifecycle.

• Lead internal data collections in response to audits, investigations or internal reviews, ensuring completeness, chain of custody, and evidentiary standards are met.

Data Mapping & Discovery

• Lead process for maintaining enterprise data map, ensuring all data assets, flows, and repositories are documented, regularly reviewed, and updated for accuracy.

• Partner with IT, legal, privacy, and business units to identify, classify, and document digital data assets across systems and platforms.

Cross-functional Collaboration

• Collaborate with cross-functional teams (Legal, Compliance, Information Security, IT, Business Units) to identify risks, close control gaps, and support continuous improvement of data governance practices.

• Prepare and deliver training, guidance, and communications to staff regarding electronic data governance, best practices, and compliance obligations.

• Work with the Office of the General Counsel to support internal and external audits and investigations.

Technology Strategy & Tools

• Evaluate and implement digital tools for litigation hold, data mapping, governance, and eDiscovery processes.

• Recommend solutions that improve efficiency, defensibility, and transparency of digital data operations. 

ADDITIONAL FUNCTIONS:

• Available to provide support after normal business hours, if required.

• Additional duties as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES):

Education:

• Bachelor’s degree in Information Management, Computer Science, Business Administration, or a related field. A combination of education and experience will be considered in lieu of a degree.

Experience:

• 7+ years of experience in digital data governance, compliance, data mapping, litigation hold or eDiscovery roles.

Knowledge, Skills, & Abilities:

• Demonstrated experience with data governance programs, particularly in regulated and/or law firm environments.

• Working knowledge of SQL, PowerShell, and Power BI technologies.

• Strong understanding of litigation hold and internal investigation protocols.

• Familiarity with data governance and data management platforms such as Microsoft Purview, Relativity, or similar platforms.

• Strategic thinker with strong analytical and critical thinking skills.

• Excellent written and verbal communication skills.

• High integrity and sound judgment with sensitive information.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time.  Walking and standing is often necessary in carrying out job duties.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as:  preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Primary Location: Princeton, New Jersey

Schedule: Full-time

The base salary range for this position is: $115,000-$126,000 USD

EMAIL YOUR RESUME

Lead Analyst, Digital Data Governance & Compliance (San Francisco, CA)

Job Description

As a member of the Information Services department, the Lead Analyst, Digital Data Governance & Compliance will drive and support our firm-wide electronic governance initiatives.  This key role will focus on ensuring integrity, security, accessibility, and compliance of data assets across the organization.  The Lead Analyst will serve as a subject matter expert in data mapping, eDiscovery, Litigation Hold, internal data collections, and regulatory compliance – acting as both a strategic and tactical partner to business units, legal, compliance, and IT teams.

ESSENTIAL FUNCTIONS:

Data Governance

• Work closely with the Senior Manager, Digital Data Governance & Compliance to lead the strategy, implementation and management of comprehensive electronic data governance frameworks, standards, and policies.

• Develop and execute data lifecycle management processes for unstructured and structured digital content.

Litigation Hold & Internal Data Collections

• Develop and execute Litigation Hold process, ensuring data relevant to ongoing or anticipated litigation is properly identified, preserved, and tracked throughout Litigation Hold lifecycle.

• Lead internal data collections in response to audits, investigations or internal reviews, ensuring completeness, chain of custody, and evidentiary standards are met.

Data Mapping & Discovery

• Lead process for maintaining enterprise data map, ensuring all data assets, flows, and repositories are documented, regularly reviewed, and updated for accuracy.

• Partner with IT, legal, privacy, and business units to identify, classify, and document digital data assets across systems and platforms.

Cross-functional Collaboration

• Collaborate with cross-functional teams (Legal, Compliance, Information Security, IT, Business Units) to identify risks, close control gaps, and support continuous improvement of data governance practices.

• Prepare and deliver training, guidance, and communications to staff regarding electronic data governance, best practices, and compliance obligations.

• Work with the Office of the General Counsel to support internal and external audits and investigations.

Technology Strategy & Tools

• Evaluate and implement digital tools for litigation hold, data mapping, governance, and eDiscovery processes.

• Recommend solutions that improve efficiency, defensibility, and transparency of digital data operations. 

ADDITIONAL FUNCTIONS:

• Available to provide support after normal business hours, if required.

• Additional duties as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES):

Education:

• Bachelor’s degree in Information Management, Computer Science, Business Administration, or a related field. A combination of education and experience will be considered in lieu of a degree.

Experience:

• 7+ years of experience in digital data governance, compliance, data mapping, litigation hold or eDiscovery roles.

Knowledge, Skills, & Abilities:

• Demonstrated experience with data governance programs, particularly in regulated and/or law firm environments.

• Working knowledge of SQL, PowerShell, and Power BI technologies.

• Strong understanding of litigation hold and internal investigation protocols.

• Familiarity with data governance and data management platforms such as Microsoft Purview, Relativity, or similar platforms.

• Strategic thinker with strong analytical and critical thinking skills.

• Excellent written and verbal communication skills.

• High integrity and sound judgment with sensitive information.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time.  Walking and standing is often necessary in carrying out job duties.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as:  preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Primary Location: San Francisco, California

Schedule: Full-time

The base salary range for this position is: $126,000-$132,000 USD

EMAIL YOUR RESUME